Returns & Refunds

Trying a new length or silhouette should come with a clear return route. You may start a return during the 30-day period following delivery.

What can come back

Keep the item unworn, unwashed and unused, with its original packaging and any attached tags. Trying a garment on indoors to check the fit is fine; wearing it out or altering it makes it ineligible. Include proof of purchase or your order number.

How to return a piece

You can email [email protected] or call 818.447.1031 for help starting a return. You may also send an eligible return directly to our address below. Include your order number, name, contact email, the item being returned and the reason, so we can match the parcel to your purchase. Use a tracked service and keep the receipt.

Dakota Raine LLC — Returns
2327 Eureka St #C3
Anchorage, AK 99503

Who pays return postage

If we sent the wrong item, the garment has a quality problem, or it arrived damaged in transit, Dakota Raine covers return shipping. Contact us with the order number and photographs so we can arrange the return route. For a change of mind, color preference or fit choice, return postage is the customer’s responsibility. There is no deduction for restocking.

Inspection and refund

We inspect a returned parcel within 3–5 business days of receiving it. Once approved, we initiate a refund to the original payment method and email confirmation. Your bank or card issuer controls when that credit becomes visible in your account. If a return does not meet the conditions above, we will explain the issue before proceeding.

For an eligible full return, the original standard shipping charge, if paid, is refunded. For partial returns, the original shipping charge remains unchanged unless the return concerns a damaged, defective or incorrect item. We do not impose a new outbound shipping charge if a partial return leaves the retained order below the free-shipping threshold.

Different size or color

Contact us to discuss a different piece. The simplest exchange route is to return the eligible item and place a separate order for the preferred option; availability may change.

Questions about a return already on its way? Send us the tracking number and order number. Our service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern.